Tag Archive | "Media Accounts"

More Online Reputation Tips

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More Online Reputation Tips

Building and maintaining a good online reputation for your company isn’t too difficult. It mainly revolves around using all of the available channels to make sure that positive information about your business and products appears in search results when someone looks up your company name on Google. Here is some more information on what you can do to make this all happen:


  • Update Your Site and Social Media on a Regular Basis


This is not only good for SEO, but will also help when potential customers research your company. Even if there isn’t anything new going on, you can always update your social media accounts by referring to your current product selection or promotions. This shows users that you’re actively involved in your business.


  • Link Your Business to Your Personal Social Media Accounts


People also want to know who is behind the company they’re dealing with, especially if they’re going to make a large purchase with you. When you post press releases or articles to directories, include some information about yourself and your role in the company. Also, add your company to your personal profiles on Facebook and LinkedIn. This makes it easier to see who is in charge of your business.


  • Get Your Products Reviewed by Experts


Having your products talked about in a positive way by industry experts, especially those who have a large following and are well respected for their reviews, is definitely something that can help you with your online reputation. It may not always be easy, especially if you’ve just started out, but if you know someone who does YouTube video reviews or who writes about certain products on his blog, having him review something that you sell will help reassure people that your products are of high quality.


  • Encourage Your Buyers to Leave Reviews


Link to reviews of your business and products on other sites. Encourage those who have done business with you to leave comments and reviews. You can also have a review section on each of your product pages, but having comments on external sites will be a lot more useful in gaining the confidence of buyers.


  • Monitor Your Reputation Actively


There are plenty of online services that allow you to get regular updates regarding what is said about your business online. Or, you could simply do a Google search yourself from time to time. Doing so will allow you to see how you’re doing and address any possible problems and complaints before they become problematic.


  • Be Easily Reachable


Ensure that your customers have ways to contact you should there be something wrong with a purchase they’ve made from you. Respond to their inquiries in a rapid and professional way. Take care to resolve any problem, no matter how small the amount involved is or whether you feel that it’s the buyer’s fault. This will reduce the chance of them complaining about the whole situation to other people online and will give you the chance to have a satisfied customer instead of a disgruntled one.

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Consumers Increasingly Using Multiple Devices

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Consumers Increasingly Using Multiple Devices

There has been some talk in the marketing world about how to adapt campaigns to multiscreen users. First, it’s important to know what the term “multiscreen” actually means in this context. It doesn’t really apply to users who use more than one monitor with their PC, which is a practice that’s common in some businesses like network operations control and stock trading, but usually quite rare for personal use. Rather, it refers to users who perform a certain task using multiple internet enabled devices.


For example, a user would see an ad for a certain product while browsing the web on their smartphone. Then, they would continue shopping in front of a regular PC and maybe finish it on a tablet.


But how common is the practice? A study that was published last week by Google and Ipsos gives some details on this. It reveals that 90% of consumers will move in a sequential way between screens during the same day. Usually, they would start on a smartphone, move to a PC and then go on to a tablet.


An example of sequential usage would be someone who uses their smartphone on their way to work in order to check their email and social media accounts, uses a regular PC to browse the web while at work and then uses a tablet to play games when they get back home.


But simultaneous screen usage also exists and is rapidly becoming very common. In the majority of cases, a PC or web enabled TV would be the main screen, while the smartphone will be the second one. A few examples of this include: a user who is day trading stocks on his PC has his trading platform open on it, but has his email and social media open on his smartphone. This allows him to easily monitor the markets on the PC while being alerted on his smartphone if he gets a new message. He’s also less likely to get distracted for too long, as he doesn’t have any other tabs opened on his browser on the PC.


Another type of simultaneous usage that is increasingly becoming common is someone who is watching TV, but has their smartphone with them. If he sees an interesting ad that has a website given, he can browse to that site on his phone and check out the product being advertised. Or, he could research something about the show that he’s currently watching.


TV advertisers are now paying more and more attention to this phenomenon. In fact, many of them are now including mobile friendly websites in their ads, which will allow someone on a smartphone to get more information about the product being advertised and even conveniently make a purchase.


Many advertisers that run TV campaigns are now also mirroring these campaigns on mobile channels, in order for the viewers of the TV ads to recognize the ads more easily.

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Twitter Usage Increasing According to Recent Polls

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Twitter Usage Increasing According to Recent Polls

In the world of social networking, Twitter has become a lot more popular in the last few months. The numbers are finally out regarding the usage of Twitter in the United States. A recent survey by the Pew Research Center shows that 15 % of adults that use the internet use Twitter. The amount of daily users is now standing at 8 %. This shows some growth when compared to last year’s numbers, which showed that 13 % of American internet users were on Twitter.


One of the possible reasons cited for the increase in popularity of Twitter is not any innovative changes or “super” features that were added to the social network. Twitter has always been, and still is, a Microblogging service where users can share short messages and stories, plus have the ability to link to websites, videos, pictures and other off site content. Rather, an increase of smart phone usage would explain Twitter’s growth. In fact, the way the microblogging site is designed makes it easy to be used on the small screen of a mobile device.


Young adults remain the biggest users of Twitter. Out of the people surveyed, 31 % of internet users between the ages of 18 and 24 reported using Twitter. In the 25 to 34 age group, that number is 17 %.


Global statistics show that Twitter currently has 500 million registered accounts and 140 million of those belong to users who log in to their Twitter account at least once a day. The social networking service remains popular all around the world, but the United States has the most registered Twitter users, at 110 million accounts.


Knowing that Twitter is gaining in popularity and remains big with the younger crowd is one thing. But many business owners and marketers are wondering whether this social networking site could be of any use to them. One of the best strategies is to simply add Twitter to your existing collection of social media accounts. In the world of social networking, integration is a good thing. Different networks that work in different ways don’t really compete with each other, but rather complement each other. This is why it’s very common to see YouTube videos being posted on Facebook, or Tweets linking to a Facebook page or post.


Evaluate how others in your industry are using Twitter to communicate with others or to promote their business. This will help you better understand the benefits that this network can bring to you. There are also plenty of free resources that you can find online which will help you develop marketing strategies specific to this microblogging service. The unique character of the website means that it may first take some getting used to when you’re figuring out how to promote your business with it, but as you go along you should realize that the site has great potential and can be a very valuable tool that helps you get your business the attention it needs online.


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Improving the Quality of Your E-Commerce Site

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Improving the Quality of Your E-Commerce Site

If you run an e-commerce site, one of your main concerns is obviously how to make your business as profitable as possible. This can be done in various ways, such as by using advertising methods that would direct high quality traffic to your website, as well as using various on site and off site methods to retain existing customers and make them come back to shop at your website again. Most e-commerce website operators would say that they are satisfied with how their website is operating, but there are always some things that you can consider improving in order to make things better, both for you and your customers.

Some of these main elements are the look and feel of the site, prices and policies, promotions available to your customers, as well as general service and support that you provide for your products. Remember, it’s not just about the quality of the products themselves (though this is an important point), but also about your website and how you run your business in general.

But which improvements should you make to your website? There are a few ways to find out, however one of the most important ones would be simply to ask your customers and website visitors about how they feel about your online business.

Getting feedback from customers is relatively simple. One of the more common ways of getting it is by having a small message on your site which invites them to take a poll about what they like on your site and what they don’t. It would also be a good idea to include a form where someone can write specific concerns that they have which aren’t listed in the poll options.

If you notice that participation is low, you may consider offering an incentive, such as a small discount on their next order, an additional item for free, participation in a contest to win a prize, etc.

The next best way would be to pay attention to your social media accounts. If your customers visit your Facebook page, they could leave you some comments or questions on your wall. Take their opinions into consideration, as this will help you see how you can improve your website.

Of course, let’s not forget direct communications between your customers and you. If several of your customers contact your support about a problem during the checkout process, or a section of your website being difficult to navigate, for example, then these are certainly things worth looking into further and fixing as soon as possible.

Remember that listening to your customers and site visitors is the best way of getting the a customers perspective on how well your website is doing.

Tomorrow we will explore some more ways that you can improve the quality of your e-commerce website, which will give it the potential to be more profitable as it provides a better and more problem free online shopping experience for your buyers.

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What to Include in Your Facebook Page

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What to Include in Your Facebook Page

If you’re planning to set up a Facebook fan page for your business, then you’ve made the right decision in getting more social media exposure for your company. But how do you use social networking sites to their fullest potential? The first thing that you need to know is what you should include in your Facebook fan page. Here are some general tips that will be helpful in that aspect:

  • Your basic contact information

You want your page visitors to be able to contact you if they have any question about your business or a product that you offer. Include your phone number, e-mail address, as well as address if you have a physical location.

  • A link to your main business website

Putting a link to your website on your Facebook page means that you get one more, high quality backlink to your site, in addition to potentially getting more traffic from social media visitors that are interested in learning more about what you offer.

  • A link to your blog

If you have a blog, then include a link to it as well, for the same reasons as you would include a link to your main website. You get a backlink and potential traffic coming directly from your Facebook page, which is a winning combination in the world of online marketing.

  • Links to your other social media accounts

Do you use any other social networking services, such as Google +, MySpace, Twitter, LinkedIn, etc. ? In that case, include a link to your other profiles as well, as this will allow you to gain more followers on your other accounts.

  • Pictures and descriptions of your products

If you sell physical merchandise, include some pictures of featured items on your Facebook page. The goal here is not to copy your entire catalog (unless you sell only 3 or 4 products), but to showcase some of your products to your visitors. Of course, you should link to the relevant page on your main website which sells these products.

  • General information about your business

Include a brief description about how your business works, such as the type of items you sell, services you provide, opening hours, payment methods, etc. This will give the visitor enough information to know whether what you sell is right for them. It will also cut down on some questions being sent to you by message, such as “Do you take Paypal” or “Do you sell such and such products”, etc.

  • Updates about your business and industry

Keep your page lively and up to date, by posting information such as new products, price reductions, promotions, etc. Even if you have nothing that changed, post some information that’s related to your niche, such as advice on using some of your products, or news that’s related to your niche. This will make your page look more “alive” and keep your followers interest, as opposed to a page that hasn’t been updated in several months and looks abandoned.

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Safely Using Social Media For Business: Part 2

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Safely Using Social Media For Business: Part 2

We’ve previously seen just how important it is to employ good security measures when using social networking sites for your business. The two main common sense security tips involve making sure your email is secure, as well as choosing good passwords for your social networking accounts and not using the same password on different websites. But there are also some security tips that are unique to social media that you should employ as well. Take a look at them if you use or are considering using social networking services for your business needs. These will help make your use of social media sites in the course of your business activities a lot safer with less potential for problems caused by malicious software, hackers and other security breaches.

  • Be careful with apps and plugins that you install

There are many plugins and apps that were developed for social media sites, especially for Facebook. For example, you can find apps that let you post to numerous social media sites at the same time, as well as integrate your website content better with your social media accounts. While they may be useful, there have been some rogue apps that were detected. Usually, Facebook is good at finding and removing those, but before this happens some damage could get done. For example, rogue apps could steal compromise the security of your profile, as well as post spam messages on your or your friends walls. Before you decide to use an app, you will need to do a bit of research about it to make sure that it’s actually a legitimate tool and not some piece of social media malware. Simply Google the name of the app or plug in. If it’s something legitimate, then you will find some websites, blog posts, or online news articles that talk about it in the form of reviews and information, as well as some background information on the developers of the application. If it’s something rogue, then you will probably find cautionary messages that have been posted in many places on the web to warn social networking site users about it, that way you would know that it’s an app that should be best avoided. Doing a minute or two of research of Google could save you a lot of trouble, so this is not a step that should be skipped.

  • Beware of impersonation

Since no identity verification is required to join social networking sites, there’s little out there that could stop a cyber criminal from creating a fake account and impersonate someone that you know, such as a client, business partner, etc. If you discuss things with someone on a social networking website, make sure that you actually know the person that you’re dealing with and that you’re sure they are who they claim to be. This is something that is easy to do and simply requires a bit of common sense on your part.

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Don’t Waste Money Buying Subscribers Or Friends

Whether you’re involved in email marketing or social media marketing, it can be extremely tempting to buy more friends or subscribers. Resist that temptation. A lot of companies offer thousands of subscribers, or friends for one “low low price”, but the ACTUAL price of those new subscribers and friends is much higher than you want to pay.

The first thing to keep in mind is that you have no way of knowing how those subscribers or friends were obtained. In the case of email addresses, the addresses could have been obtained either illegally, or at the very least, fraudulently. If that’s the case, well, we don’t need to explain to you why you don’t want any parts of that.

Social media friends could also have been obtained through nefarious means. If someone is offering you a lot of friends for a low price, it’s possible that all of these friends are either fake accounts, or accounts that have been hacked, and used as part of this deal. Again, if that’s the case, you don’t want any parts of it.

Let’s assume for a minute that all of the subscribers and friends you buy were obtained legally. If that’s the case, then you have no way of knowing how many of those email addresses, or social media accounts are still active. People abandon both every day, and there’s nothing stopping these companies from selling you inactive users.

Let’s assume that all the accounts were legally obtained, and that they’re all active. There’s still no way to know that all of the new subscribers or friends you’re buying will be interested in your products or services. You might very well be buying subscribers and friends that are just going to mark you as spam, and ignore you.

If enough people flag you as spam, then you’ll have a hard time getting your emails to make it to anyone’s inbox, and your social media accounts could get closed. In short, the price of those cheap friends and subscribers could be an extreme slow down in your online marketing efforts. In the long run, it’s just not worth it.

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Measure Social Media Success

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Measure Social Media Success

One of the biggest complaints internet business owners have with social media is that it’s hard to track it’s direct influence on your bottom line. While it can be difficult to track that influence, it’s not impossible. There are a few factors you need to pay attention to in order to determine what impact your social media marketing campaign is having on your sales.


This one’s s fairly obvious, and you’re probably already doing it, but in order to determine what impact your social media marketing campaign is having on your sales, you first need to start tracking your sales. When you see a sales spike, there’s usually a reason for it, and that reason might be your social media marketing efforts.

Incoming Traffic

Every traffic monitoring utility on the market will show you where your traffic is coming from. Pay close attention to how many visitors to your site show up from social media sites. Direct traffic isn’t the only mark of social media success, but if your sales go up as your direct traffic from social media goes up, there’s a strong chance those things are related.


Track all of the activity coming into your social media accounts. Pay close attention to how many new friends you get each month, how many messages you get, and how many wall posts, and @replies you receive. Social media is great for raising your brand awareness, and if you see an increase in these activities, then people are becoming more aware of you and your brand. If you see an increase in sales around the same time you see an increase in these activities, then there’s a good chance that the brand awareness social media is bringing you is paying off.

It’s hard to track the effectiveness of a social media marketing campaign, but it’s not impossible. Pay attention to your sales, your traffic, and your social media activity, and you’ll be able to draw solid conclusions about how effective your social media marketing campaign is.

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General Tips For Social Media Success

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General Tips For Social Media Success

Social media sites like Twitter and Facebook have become an important part of any online marketing strategy.It can be tough to run an effective social media marketing campaign, but if you keep some simple things in mind, you can succeed with social media.


Try to use the same username across all the sites you sign up for. If your Facebook friends see your username pop up on Twitter, they’ll follow you, and if your Twitter followers see your Facebook page, they’ll friend you. Being consistent about your username makes it very easy for other people to figure out who you are quickly. If you can’t get the same exact username on all of the sites you use, try to pick something very similar. The easier it is for people to figure out who you are, the more attention you’ll get in the long run.


Every social media site lets you upload a picture to use as your icon. A lot of people will tell you to use a professional looking head shot of yourself, but that’s not necessarily the right choice. The picture you use is going to depend on the niche you’re marketing to. Sure, sometimes the professional head shot will be the right choice, but if you’re running a website about TV shows, and you’re using your social media accounts to promote it, you might want to use something TV related as your icon instead. The one thing to keep in mind when picking your icon is that it be memorable. Whether it’s a head shot or not, your friends and followers should be able to identify you by your icon easily.


Take the time to fill out your profile completely. The more information you include, the better off you’ll be. People use social media to have a social interaction with other users, and the more you tell them about yourself, the more likely they are to feel like they’re getting that interaction from you.

There’s a lot to learn about social media, but if you keep these things in mind, you’ll be off to a good start. You can’t build a strong social media marketing campaign without taking the right steps when setting up your accounts. Keep that in mind, and you’ll succeed with social media.

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Choose A Social Media Manager

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Choose A Social Media Manager

Running a social media marketing campaign can be a tricky process. Each different social media site has it’s own pro’s and cons, and if you don’t know how to work within the confines of a particular site, you’re not going to be able to use it effectively as part of your marketing campaign. If you’re not familiar with all the ins and outs of social media marketing, you might want to hire a social media marketing manager.

If you’re going to hire a social media manager, it’s important to hire the right person for the job. Your reputation can take a lot of serious, irreversible damage if your social media marketing campaign is run poorly, so you need to be sure you’re hiring someone with experience, and knowledge about how to use social media effectively.

When you’re talking to a candidate, don’t be afraid to ask for references. Take a look at any other social media campaigns they have worked on or are currently working on, and take the time to examine those accounts closely. Make sure that your candidate handled themselves professionaly on the social media accounts they ran for other people. If you see any signs that they may have been inconsistent, or anything other than professional when dealing with previous clients, they may not be the social media manager for you.

It’s also a good idea to take a look at their own social media accounts. A good social media manager will have accounts set up to promote themselves. Those accounts should be updated regularly, and they should have high quality friends and followers. Numbers aren’t everything – just because they have a lot of friends or followers that doesn’t mean they are high quality friends and followers. Look to see how often they interact with other people on social media sites, and you’ll get a good idea of how well they manage their own social media accounts

If you take the time to pick the right person for the job, you’ll be on your way to a successful social media marketing campaign. Social media can have a huge impact on your reputation, so it’s important to treat it with the right level of importance.

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Give Your Customers A Voice With Social Media

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Give Your Customers A Voice With Social Media

If you’ve been reading this site, you probably know social media sites can be a great marketing tool. By building up a strong social media account, you can get your message out to your target audience quickly and easily. Social media can serve another, equally important purpose too. It can also allow you to give your customers a voice.

Your customers care about your products. If they weren’t interested in your products, they wouldn’t have bought them, or they wouldn’t be thinking about buying them. In short, people are looking at your social media account because they are interested in what you have to offer.

If you give them the chance to interact with you, and get to know the person (or people) behind your business, you can generate a lot of positive attention from your customers, and your potential customers. By interacting directly with them, you’re giving your company a personality, and by doing that, you’re helping people to identify with your company, and develop a positive attitude toward your products.

Pay attention to the people that comment on your blog frequently, and post on your Facebook wall all the time. If someone reaches out to you on a regular basis, return the favor. Be sure to take some time and acknowledge them, and their loyalty. By acknowledging your frequent commenteors, you’re showing the rest of your visitors that you appreciate their attention, and you are glad to have them as customers. When you do that, you generate a great deal of brand loyalty among your customers. People will continue to shop with someone they trust, and feel appreciated by.

So remember, when you’re setting up your social media accounts, it’s extremely important to get personal with your audience. By drawing them in, and showing them the personal side of your business, you can generate a real sense of customer loyalty. If your customers feel personally vested in your brand, they’ll keep coming back. Over time, those repeat sales will be great for business.

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