Tag Archive | "Important Decisions"

Make Your Employees Involved In Social Media

Tags: , , , , , , , , , , , , , , , ,

Make Your Employees Involved In Social Media


When companies decide to be present on a social media site, one of the most important decisions they need to make is who will be responsible for determining which content gets posted on the company’s social media accounts. Now if you have a very small business with just 2 or 3 employees, this isn’t too hard to figure out. But if your business is slightly larger, you may be wondering as to whether it would be useful to get everyone’s input, or just let a small social media team handle everything.

 

Having everyone involved doesn’t mean that everyone, from the CEO to the janitor, will have the authority to post things online on behalf of your company. If you’ve followed the news in the past few months, there have been a few controversial issues where offensive Tweets were sent out or inaccurate product information was posted, causing confusion and dissatisfaction among consumers.

 

You should have a select group of trusted people who will be responsible for maintaining the social media accounts and have access to make posts. However, it doesn’t mean that only these people will have a hand at coming up with some content. Check with several people in your company to get their ideas on what you should post. For example, if you recently got a lot of emails from customers that are waiting to receive a product whose shipment was delayed by a few days, you could make a post on your Facebook and Twitter pages giving everyone an update on when it’s expected to ship.

 

If you have an employee that is an expert at something that could be useful to post on your page, such as infographics or short videos, you can ask them for ideas on what they think would be useful to post and have them create the content.

 

Encourage your employees to regularly check out your social media page and to pay attention to it. This can be extremely helpful. If there is a mistake or inaccuracy, you will have a higher chance of rectifying it, as perhaps you and the social media management team may not notice it right away. One of your employees may also notice a trend related to posts made by your followers on social media. This will help you take a more closer look at it and see if there’s anything you can improve.

 

Another good reason as to why your employees should pay attention to social media is that it may get you some insight on what is happening with your competitors and in your line of business in general. Encourage your staff to look through related social media pages to see what’s happening, but to do it in a way that doesn’t interfere with their normal duties. They may be able to find some useful information that you might have otherwise missed.

 

So in the end, while you should be careful as to who has actual access to your accounts and can make posts, don’t be afraid to let all of your workers give ideas and suggestions on what you should do with social media.

Posted in internet marketingComments (0)


make money onlineSubscribe To Our Latest Updates

Enter your email address to receive our latest articles:

Advertise Here
Advertise Here

Information