Tag Archive | "google"

Twitter to Give Away Free Ads to Small Businesses

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Twitter to Give Away Free Ads to Small Businesses


Advertising on Twitter has been something that’s been talked about a lot in online marketing circles. The microblogging service has now become part of many companies overall social media strategies. In fact, millions of businesses around the globe have created a Twitter accounts to promote their brand and share information with users who may be interested in what they have to offer. There are two ways a company can advertise on this social media site.

The first one is free and simply involves creating a Twitter account. You can then post messages on your profile, which can be read by users that follow you. But for those who want more exposure, Twitter has recently expanded its paid ads option, which allows your messages to be seen by Twitter users based on your selected demographic. Many companies, especially large and well known brands, have taken advantage of this paid advertising option.

But now, it seems that Twitter wants to increase the number of small and medium sizes businesses that advertise on its network. The company has made an announcement on November 20th that it is going to give away $100 in ad credits to small businesses that qualify. The conditions to receive the ad credit are quite simple: it requires a business based in the United States, which has a completed Twitter profile and image, sends tweets on a regular basis, hasn’t used Twitter’s paid advertising features before and has at least 20 users following them. The first 10 000 small business who sign up and fulfill these conditions are going to receive the advertising credit in their account and can begin using it right away.

Now, some may think that there isn’t anything spectacular or particularly generous about this offer. And this is actually quite true. Advertising credits have been given out by Google Adwords, Bing and Facebook through various channels. For example, it is common to receive $100 in Google Adwords credits and a $100 Facebook Ads voucher when signing up for a webhosting package. But it seems that Twitter has been a lot slower in rolling out its paid ad services and hasn’t been aggressively going after small business advertisers like Google.

But this seems to be changing and the company is now actively on the lookout for new advertisers, especially small businesses. And it also seems to be working. In fact, all statistics show that Twitter ad revenue has been steadily growing since 2010. This growth is expected to continue again in the next 2 years, with projected Twitter ad revenues reaching $808 million by 2014.

This recent promotion will give small businesses the chance to try out Twitter’s ad service without spending any money. This will give them a more “hands on” look at how Twitter advertising work and they can determine for themselves whether it is likely something that they will want to keep paying for in the future, or if other ad networks will give them better results for their online advertising campaigns.

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Does Content Length Matter?

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Does Content Length Matter?


When it comes to writing articles and using them for content marketing, one of the biggest debates that is ongoing is “what length of article is the best”. Is a 1000 word article going to perform better than a 400 word article? And with all the changes that have been going on with Google recently, with the search engine putting a strong emphasis on “quality content”, some may think that longer content will be better for SEO purposes.

But the thing is, there is no standard in terms of number of words that defines what is a “good article”. When you measure how a certain article performs, there are numerous things you need to take into consideration. You need to ask yourself: what do I want this article to do? It could be: clicks to the rest of your website, views to the article in order to build up your brand image and reputation, having the article syndicated on other sites, having others post links to the article or getting an overall better ranking on Google.

A good way to approach the question is to ask yourself: what length is required to discuss the topic of the article? If you’re writing something about the economy or politics, a 1 500 word article may be needed. But if you’re writing about “animal shaped mailboxes made out of recycled organic materials”, chances are if you write 1 500 words, you will either go completely off topic, or start repeating yourself over and over again. This will simply bore the reader.

You should also remember that there will be human readers actually reading the content that you put out. In many cases, they’re not reading things just for fun, but are actually looking for an answer to their questions. In some cases, the answer can be provided in 250 words or less. In some other cases, it will take far more than that. When you do a search, you’ve probably had frustrating results where the page you click on either gives just a few bits of vague information that you already knew, or keeps rambling on and on and on and you have to pay close attention to the content to see whether it will eventually contain what you’re looking for or not.

Proper organization and structuring of the article will also matter greatly. If it’s a “How To” article, having well defined paragraphs, with bullet points that contain concise information will be much more satisfying for the reader than a 4 000 word piece of content that looks like a doctoral thesis on the topic. So for example, if someone wants a guide on how to change a watch battery, remember that they’re not coming to the page to read a history of watchmaking or to read several paragraphs where you critique different styles of watches.

The bottom line is, there is no hard and fast rule for article length. Just like with anything else, basic common sense prevails: it should be long enough for its intended purpose and not more.

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Creating a Good Content Marketing Campaign: Part 1

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Creating a Good Content Marketing Campaign: Part 1


Content marketing is something that’s talked about a lot in online marketing circles. If you search any forum or online marketing information site, you will find tons of entries about it. Some people may think that it’s something that affiliate marketers use to push shady nutritional supplement CPA offers or the latest “make money now” ebook from Clickbank. Sure, it can be used for that. But it can also be an important element in a businesses overall online marketing strategy. It can help a company connect with its audience, promote its brand and draw attention to itself. Sometimes it can lead to direct sales. Other times, it will just inform the site visitor and let them make the decision as to whether the company’s products are right for them at this very moment.

If you’re serious about deploying a content marketing strategy for your business, then you need to do things in a well planned way. You wouldn’t start a Google Adwords campaign without doing the proper research beforehand. You shouldn’t start content marketing without a plan either. Before you even define your objectives and see what you want to accomplish by using this kind of marketing approach, there are a few questions that you need to ask yourself.

Here are some of the main ones:

Do you really know your company and your brand?

You may say “sure I do!” but when it comes to creating content, you need to ask yourself: what exactly does my company do and what is its purpose. What do you want it to do in the future and how do you want to get there successfully. This will help guide you into producing the right kind of content.

You also need to be aware of your brand and its overall style. Do you want to keep going as you’ve been doing right now, or are there certain things you want to change? If until now, you’ve taken a more traditional and serious approach, it may not be a good idea to start loading every page with jokes and using memes just because it “looks cool” and you’ve seen others do it. If your brand isn’t that popular online yet, changing direction may be possible, but you should know that it will affect the way your audience sees your company for a long time. Therefore, you need to think about both the short and long term implications of the content that you’re going to post online for marketing purposes.

These are the two main things that you need to reflect about when you’re starting an online content marketing campaign. Of course, there are other elements that you need to keep in consideration to build a complete marketing strategy that you can use in the long term. There are additional elements that we will explore tomorrow and will give you a clearer picture.

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Why Offering Coupons Can Be Beneficial for E-Commerce Site Owners

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Why Offering Coupons Can Be Beneficial for E-Commerce Site Owners


If you’ve bought anything from an online retailer, you may have seen an option to use a coupon code during checkout and you may have even used one yourself. But if you’re selling things online yourself, would it be a good idea to make coupons available to your customers? There are many reasons why this strategy can be beneficial for you in the end. Here are some of them:

Drivers Budget Conscious Customers and Comparison Shoppers

One of the main reasons people shop online is because they have the ability to quickly and easily compare prices between different retailers. An ever increasing number of people are more conscious of how much money they’re spending when shopping online and they want to get the best deals. This is why searches for coupon codes are getting a lot of traction on Google. Sure, some people may simply buy something because it had a flashy ad, or will just buy whatever they want without considering the price. But unless your target audience is “lazy rich people”, including coupons as part of your marketing strategy will be a good idea.

Encourages Affiliates to Promote Your Site

There are now thousands of websites which list coupon codes for various e-commerce sites. If you do a search for [merchant name] + coupon on Google, you will see plenty of them pop up. Some are specific to a certain genre of retailer, while others are more general coupon sharing sites. But those who run these websites don’t do this simply for fun. As you’ve probably noticed, they include affiliate links to the sites that they have coupons for, so that when someone uses a coupon from their website and clicks through to the merchant, they will get a commission. There are many other affiliate sites which promote specific merchants more simply because they offer discount and coupon codes that make them more attractive to their audience. Therefore, making coupons available gives an incentive for your affiliates to promote your site more. It can create a win-win-win scenario for everyone: the customer gets a lower price, the affiliate gets a commission and you get increased traffic and sales to your business.

It Encourages Social Sharing

Coupon codes for online shopping sites are rapidly becoming an item that is shared a lot on various social media sites. In fact, people are far more likely to talk about an online shopping site if they offer discounts, special promotions and coupon codes. If you include coupons on your social media page, this draws more attention to your post and makes it more likely that it will be shared. Tomorrow we will take a more detailed look at how coupons can be a part of your social media marketing strategy. If you’re thinking of making your social media use more efficient, including them in your posts can be a definite way to turn things around for your business.

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More Online Reputation Tips

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More Online Reputation Tips


Building and maintaining a good online reputation for your company isn’t too difficult. It mainly revolves around using all of the available channels to make sure that positive information about your business and products appears in search results when someone looks up your company name on Google. Here is some more information on what you can do to make this all happen:

 

  • Update Your Site and Social Media on a Regular Basis

 

This is not only good for SEO, but will also help when potential customers research your company. Even if there isn’t anything new going on, you can always update your social media accounts by referring to your current product selection or promotions. This shows users that you’re actively involved in your business.

 

  • Link Your Business to Your Personal Social Media Accounts

 

People also want to know who is behind the company they’re dealing with, especially if they’re going to make a large purchase with you. When you post press releases or articles to directories, include some information about yourself and your role in the company. Also, add your company to your personal profiles on Facebook and LinkedIn. This makes it easier to see who is in charge of your business.

 

  • Get Your Products Reviewed by Experts

 

Having your products talked about in a positive way by industry experts, especially those who have a large following and are well respected for their reviews, is definitely something that can help you with your online reputation. It may not always be easy, especially if you’ve just started out, but if you know someone who does YouTube video reviews or who writes about certain products on his blog, having him review something that you sell will help reassure people that your products are of high quality.

 

  • Encourage Your Buyers to Leave Reviews

 

Link to reviews of your business and products on other sites. Encourage those who have done business with you to leave comments and reviews. You can also have a review section on each of your product pages, but having comments on external sites will be a lot more useful in gaining the confidence of buyers.

 

  • Monitor Your Reputation Actively

 

There are plenty of online services that allow you to get regular updates regarding what is said about your business online. Or, you could simply do a Google search yourself from time to time. Doing so will allow you to see how you’re doing and address any possible problems and complaints before they become problematic.

 

  • Be Easily Reachable

 

Ensure that your customers have ways to contact you should there be something wrong with a purchase they’ve made from you. Respond to their inquiries in a rapid and professional way. Take care to resolve any problem, no matter how small the amount involved is or whether you feel that it’s the buyer’s fault. This will reduce the chance of them complaining about the whole situation to other people online and will give you the chance to have a satisfied customer instead of a disgruntled one.

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Google May Still be on Top – But Don’t Forget Bing

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Google May Still be on Top – But Don’t Forget Bing


Everyone that has used a computer in the last decade will have heard of Google search. There are many articles talking about how Google is number one in the search market and how it’s expected to keep it’s place as King of Search for a long, long time. Obviously, any potential competitors will be facing an uphill battle if they want to create a better search engine than them. Many online marketers and business owners believe that if you want to be successful online, you need to optimize everything about your site so that it’s easy to find on Google. While this is definitely true, one fact that is often overlooked, even by some of the SEO experts, is that Google isn’t the only game in town.

 

There have been some market share numbers released a few weeks ago by Compete and comScore. Google may be popular in search, but what may be surprising to some is that it doesn’t have 99% of the search market cornered as many would want you to think. In fact, Google has approximately 67% of search market share. The rest is spread mainly among Yahoo! And Bing.

 

Yahoo has experienced many problems recently in keeping it’s search engine attractive to web surfers and the recent studies show that their market share dropped to around 14% of all search queries. Bing, on the other hand is growing and is getting more use as of the last months. In fact, 20% of all web searches are now being done on Bing.

 

What does this mean to you, as an online marketer? First, you need to accept the fact that not everyone will be using Google when they perform queries online. The reasons for this are too many to name here and are themselves open to debate and speculation. But the fact remains: Bing can bring you the targeted traffic that you’re looking for on your website. Less than Google, sure, but at approximately 20% of all web searches, it can still deliver a good chunk to you if you know how to take full advantage of it.

 

One thing that you can do is learn more about SEO and specifically how it relates to Bing. While the basic principles are essentially the same, there are certain on and off site factors that you can tinker around with that will help you get better SERPs on Bing, without compromising your current position on Google. In fact, it has been shown that getting your site to move up in Bing’s rankings can often be a lot simpler than on Google.

 

We all know that Bing isn’t too likely to take away a large portion of Google’s market share anytime soon. But with 20% of all searches and growing, it remains a big player in the online world and should not be ignored by marketers that are trying to get the most traffic possible from search engines.

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Google + Usage Still Growing

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Google + Usage Still Growing


When searching for the best ways to advertise online, social media is one of the most popular choices of many marketers today. Google +, the new social networking service launched by Google, has seen some controversy when it first started out, as many believed that it would be a dud, just like some of Google’s other failed products. But it has turned out that the new service by Google may indeed have a chance at really gaining some ground.

 

Google has recently released new figures about their usage statistics. According to information contained in a news update, Google + now boasts 400 million users who have created an account on the service. However, this doesn’t mean that all of these are users that actively visit the service. There are still many that have just created an account out of curiosity, and maybe uploaded a few photos or linked up with some friends, but who don’t pay too much attention to the service.

 

The total amount of active users, is actually closer to 100 million. Still not bad for such a recent service and definitely a potential for marketers and small business owners. If we count those that just used the “social layer”, such as clicking on a +1 link on the web, or mobile users who +1 an app that they’ve seen, the number would increase to 150 million.

 

Another important number is the growth. When statistics were released in July, it was reported than traffic to Google + has grown by more than 65%. Again, this shows that internet users have an interest in Google +.

 

Marketers and advertisers need to recognize this and consider whether Google + should be part of their overall social networking strategy. The best way to go about things right now is to try using the platform for your business and see what kinds of results you will get. You can compare the performance of using Google + versus some of the other social networks. But as always, you should keep ahead of any new developments and statistics that are released about social networking usage. Because it is those who take advantage of new opportunities quickly that often end up among the winners, as they were the first to see new sources of traffic and exposure for their brand.

 

So far, usage statistics for Facebook have remained quite stable and there is still clear indication that it is used by a large number of internet users. In fact, as we have seen in a previous post, over 85% of young adults in the United States have a Facebook account and the site also remains popular among the older generation as well.

 

So far, Google has also made good efforts to keep interest in Google + going, thanks to the redesign of some portions of the user interface, as well as by encouraging webmasters to include +1 buttons on their websites which allows the user to share a site that they’ve seen with their friends.

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Invalid Clicks a Growing Concern for Mobile Marketers

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Invalid Clicks a Growing Concern for Mobile Marketers


Mobile advertising is something that’s relatively new. It has only been about 3 years that the availability of innovative devices, combined with well priced data options has caused many consumers to use the internet on smartphones on an increasing basis. Naturally, what followed was an explosion in the demand for mobile advertising solutions. Of course, some of the major ad distribution networks such as Google Adwords have stepped in, ready to cater to the needs of advertisers, publishers and consumers. There are also many smaller networks, some of who are just new start up companies that are trying to get their name out there in the mobile advertising scene.

 

But no matter whether you deal with a giant or with a smaller network, there are some problems that have started being reported with mobile ads and which marketers and advertisers everywhere are following with a closer look. Publishers who run ads on their websites naturally want to maximize their earnings by getting as many people to view or click the ads they run. Advertisers want traffic. But just like with regular PC traffic, they want good quality traffic, meaning clicks from users who are actually interested by the ad and who have a chance of buying something from the advertiser or taking any other action that they want, like downloading an app for their smartphone.

 

But a new study that was recently published by Market Watch shows many problems with the mobile advertising industry. Up to 18% of clicks on mobile ads were probably fraudulent and 22% are probably accidental.

 

These accidental clicks can happen even on a PC, but on a smartphone, they are unfortunately more likely to occur, as it is much easier for someone’s fingers to slip and cause them to click on an element of the page that they didn’t really want to. Accidental clicks are usually characterized by a user who stays on your page for a couple of seconds and then leaves to return to the previous page right away. The only way to prevent these is to ensure that the sites where you publish your ads on are well designed and don’t have important elements, like menus, located in an area very close to your ad, where the chance of accidental clicks is a lot more common. Advertisers that target mobile sites should therefore be more selective on the sites where they advertise on. If they notice that there is a large number of accidental clicks coming from a few websites only, then there is more than likely a problem with the way these sites are laid out.

 

But there is a percentage of clicks that aren’t accidental, but are rather downright fraudulent. Click fraud has one simple goal: to get paid for clicks sent to your site which don’t come from a legitimate visitor.

 

Tomorrow we will examine more closely some of the methods that you can use to rapidly detect and prevent click fraud before it starts to become a major problem for your business. This is something you should look into if you advertise online, whether you target mobile users or are simply targeting PC traffic, as with click fraud, you’re paying for visitors that are of no use to your business.

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Consumers Increasingly Using Multiple Devices

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Consumers Increasingly Using Multiple Devices


There has been some talk in the marketing world about how to adapt campaigns to multiscreen users. First, it’s important to know what the term “multiscreen” actually means in this context. It doesn’t really apply to users who use more than one monitor with their PC, which is a practice that’s common in some businesses like network operations control and stock trading, but usually quite rare for personal use. Rather, it refers to users who perform a certain task using multiple internet enabled devices.

 

For example, a user would see an ad for a certain product while browsing the web on their smartphone. Then, they would continue shopping in front of a regular PC and maybe finish it on a tablet.

 

But how common is the practice? A study that was published last week by Google and Ipsos gives some details on this. It reveals that 90% of consumers will move in a sequential way between screens during the same day. Usually, they would start on a smartphone, move to a PC and then go on to a tablet.

 

An example of sequential usage would be someone who uses their smartphone on their way to work in order to check their email and social media accounts, uses a regular PC to browse the web while at work and then uses a tablet to play games when they get back home.

 

But simultaneous screen usage also exists and is rapidly becoming very common. In the majority of cases, a PC or web enabled TV would be the main screen, while the smartphone will be the second one. A few examples of this include: a user who is day trading stocks on his PC has his trading platform open on it, but has his email and social media open on his smartphone. This allows him to easily monitor the markets on the PC while being alerted on his smartphone if he gets a new message. He’s also less likely to get distracted for too long, as he doesn’t have any other tabs opened on his browser on the PC.

 

Another type of simultaneous usage that is increasingly becoming common is someone who is watching TV, but has their smartphone with them. If he sees an interesting ad that has a website given, he can browse to that site on his phone and check out the product being advertised. Or, he could research something about the show that he’s currently watching.

 

TV advertisers are now paying more and more attention to this phenomenon. In fact, many of them are now including mobile friendly websites in their ads, which will allow someone on a smartphone to get more information about the product being advertised and even conveniently make a purchase.

 

Many advertisers that run TV campaigns are now also mirroring these campaigns on mobile channels, in order for the viewers of the TV ads to recognize the ads more easily.

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Some of Facebook’s Biggest Changes in 2012: Part 2

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Some of Facebook’s Biggest Changes in 2012: Part 2


Yesterday, we’ve seen some changes that Facebook has made or is planning to make in 2012. But there are a few more. It is important that marketers remain vigilant to any changes that the social network makes. This even holds true for those who don’t rely too heavily on Facebook for their advertising, as new changes could bring increased opportunities for them and they may want to make social media a bigger part of their overall marketing strategy. Here are a few more of these 2012 changes:

 

Unpublished Page Posts. One of the most common complaints among Facebook marketers is targeting, or rather lack thereof. While Facebook has some good analytics tools that let you see who subscribes to your page, one thing that has been criticized about the site is that it didn’t provide many options to target specific groups of individuals with your posts. Everyone saw the same content, period. But with Unpublished Page Posts, this is slowly changing. Marketers are now able to target specific fan segments. When the option gets used, the post will not appear on the Timeline of the marketer. Rather, it will be sent directly to the targeted users news feeds. This makes sending relevant content to specific subsets of fans a lot easier and has the opportunity to increase conversion and click through rates.

 

Specific Permission Levels for Facebook Page Admins. In order to give businesses more tools for the management of their Facebook pages, different permission levels for page admins have been launched in May. The current permission levels are Manager, Content Creator, Moderator, Advertiser and Insights Analyst. This change makes it easier for larger organizations to manage their presence on the social networking sites by assigning different roles and privileges to different people.

 

Better Facebook Integration in Bing Search Results. While Google is the undisputed champion of the search engine world, Bing is a close second. Anyone serious about building their online presence and getting maximum results from their marketing efforts can’t ignore this. Bing has recently added a social media sidebar which pulls data from the biggest social networks, allowing more integration between traditional SERPs and social data. If a user is logged in to a social networking account such as Facebook, they will get social posts in search results, plus have the ability to share search results directly from the side bar with their Facebook friends.

 

Addition of Trending Articles. Users will now see relevant news articles in their Facebook news feeds. The order in which the articles appear will vary according to how much their friends have interacted with the news content. If a user has a lot of friends who have liked or simply read a news article, then there is a higher chance that it will be featured prominently in their own news feed. This is obviously welcome by many marketers who use news marketing as part of their overall strategy.

 

These are some of the biggest changes that have been made by Facebook in 2012. As usual, things can change quickly, so marketers should stay on top of social media news to see what is going on with Facebook and other social networks.

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Tips On Improving Your Site’s Content For SEO

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Tips On Improving Your Site’s Content For SEO


When talking about SEO, we often here the words: content is king. This leaves many webmasters thinking about how they can improve the quality of the content that they have on their site so they can rank better in search results. Now that Google has released several updates which reward sites that have good content and penalize the bad ones, this has become even more important for webmasters. Here are some easy tips that will help you improve the content of your site, giving your visitors a better and more rewarding user experience, plus helping you rank better for your chosen keywords. Remember that while on page factors aren’t the only thing that will determine just how well a website will rank, they still remain an important piece of the puzzle. With the recent search engine updates focusing on quality, they are something that you simply cannot afford to ignore if you want your online business to succeed.

Adhere to SEO Writing Best Practices

There are dozens of guides and articles which explain what SEO writing is and give detailed explanations on some of the good practices that webmasters can adopt. In summary, this would mean using your keyword within the title of your pages or posts when possible. Use your keyword near the beginning, in the headings and in the end of your page. Your keyword should also be included a few times in the body of the article as well. But one important thing here is that you shouldn’t over do it. Keyword stuffing is one of the fastest ways to get a site penalized right now. If you feel that you’re repeating a certain word or phrase all too often, then this would be a good time to look up some related keywords that you can use instead, to keep your site from being penalized. Not all keyword stuffing is intentional, so this is why you need to pay attention to it when you create content for your site.

Make Your Site Easy to Navigate

A well organized website will make your users much happier. It will make search engines happier as well. For this reason, you should organize the posts on your website in different categories. That way, users can more easily navigate within your site to find some of your other posts. If you’re referencing something that is being discussed in greater detail in another area of your site, linking to it internally is also a good idea. With recent updates, search engines have gotten a lot better at determining which website would provide the user with a good browsing experience and which one would simply be a mess filled with broken links and pages that are difficult to find.

There are plenty of other things that you can do to improve your site’s content when it comes to SEO writing. Tomorrow we will discuss some more tactics that you can adopt. These are all things designed to give your site a boost in search engine rankings and above all, keep it from being pushed down.

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How the Google Penguin Update Can Affect Your SEO

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How the Google Penguin Update Can Affect Your SEO


The Google Penguin update, if you haven’t heard of it, has been released 3 months ago. The main purpose behind the update doesn’t really deviate that much from the goals that previous Google updates had: to reward websites which have good content and provide an overall good experience for their users, while penalizing sites which rely on black hat tactics such as link spamming or keyword stuffing.

When you talk about SEO, then the keywords will obviously be something very important. Previously, giving a lot of consideration to keyword density, as well as the placement of keywords within a page were seen as very important things for any webmaster or online business owners. But this part of the SEO game has changed a bit, as Google is trying to eliminate the “spammy” site from its rankings. Placing your keywords in the title of your content, as well as close to the beginning, is still a good practice. However, webmasters now need to focus more on diversifying their keywords. This means using related words and phrases when possible, rather than just reusing the same words over and over again. Using related keywords will also make the text flow better and look easier to read to a human, which is something that Google wants.

Of course, it is not only on site factors that have changed since the Penguin updated rolled out in April of 2012. Google is now trying to better determine the overall quality of a website by analyzing the link profile. This simply means how many links a website has, where the links are coming from, how much the links have grown recently and what anchor text is being used on these links. It is believed that the anchor text is going to get a lot more attention with Penguin. This is to deter would be comment and link spammers from posting a site link with the same anchor text hundreds, or thousands of times all over the web with the hopes that this will improve the site’s rankings, as it is getting more backlinks.

Of course, this doesn’t mean you shouldn’t work on creating backlinks anymore, but there might be a few changes that you may want to do from now on. The main thing to focus on is diversifying your anchor texts. Don’t simply use one keyword for all of your incoming site links. This is one of the fastest ways that you can get your site penalized under the new update. Rather, try to vary that text as much as you can. If you leave comments on forums or blogs, make sure that your comment is not only relevant to your website, but also to the site where you’re posting it on. Generic comments, such as “nice site” or “I agree” may have worked a few months ago, but Google is increasingly cracking down on them, as they simply pollute the comment sections of many blogs by offering nothing that is of value to the discussion.

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Why Google + Has Happier Users

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Why Google + Has Happier Users


The data from the American Customer Satisfaction Index is in and the results may have surprised quite a few in the online marketing world. Google + is the social network which currently boasts the highest rate of user satisfaction.

 

Does this mean that Google + will soon become the king of social media and take Facebook’s place? In theory, anything could happen in the social media world. Remember when MySpace was hugely popular among all categories of users a few years ago? Now, it lost the majority of its market share to Facebook and has been re-branded as a site that mainly caters to music fans, as well as people with “alternative” tastes, such as those into the punk or goth lifestyle. However, to be realistic, this isn’t something that is likely to happen with Facebook anytime soon, if at all. What is more likely, however is that Google + will keep on growing and attract more users.

 

There were several reasons cited as to why users were more satisfied with Google + than with Facebook. Here are some of them:

 

  • A feeling that Google + has more respect for users privacy than Facebook. In the study to measure customer satisfaction, 42 percent of respondents have stated that Google has an “excellent” commitment to protecting their privacy. Much fewer Facebook users have rated them as “excellent” for that point. Online privacy and security concerns are now becoming more important than ever for many users, especially those older than 35. People want control over who gets to see their data and how it’s used. Without getting into specifics, it just seems that according to the public opinion, Google + does a better job than Facebook on this point.
  • A better experience on mobile devices. We’ve said this time and time again. A lot of people now get online with a mobile device. Their numbers will just keep on growing as mobile device sales are up, up and up everywhere in the world. According to user perceptions, Google + offers much better functionality for its mobile apps, especially the apps for Apple products such as the iPhone and iPad, which have received very positive reviews both from professional IT reviewers and individual consumers.
  • Google + offers a better approach to advertising. Online advertising is everywhere and for many people reading this, it is their career and the reason why their business is in existence. Users are far more satisfied with the advertising scheme of Google + as opposed to Facebook for one huge reasons: there aren’t any ads on Google +. No search ads and no banner ads. Google understands that displaying pay per click or CPM ads on its social network may not go too well with users. This is why it uses a different advertising scheme, such as showing recommendations and reviews from friends. This, based on what we’ve seen so far, goes through a whole lot better with users, who don’t really like being distracted or bothered with banner and text ads when they’re busy socializing.

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Social Media Site Satisfaction: What About Google + ?

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Social Media Site Satisfaction: What About Google + ?


Previously, we’ve looked at the American Customer Satisfaction Index details for social networking giant Facebook. The conclusion is that even if it is the most widely used social networking service currently online, this doesn’t mean that its users love the service, as they have complaints about some areas of it. But still, numbers show that the majority of people who have a Facebook account aren’t planning on closing it or moving their main social activities to another network, mainly because there isn’t any serious competition… yet.

 

But what about Google + ? The social network from Google has seen its share of controversy and many would argue that they were off to a rather rocky start. Whether or not marketers should use Google + at all has been a topic of rather intense debate around online marketing circles, but right now it has finally been settled. Small business owners and online marketers seem to agree that presence on Google + has a lot of advantages that outweigh the negative issues about the service, most notably better exposure to consumers in certain markets, as well as the potential for better results in SEO, as this is after all a Google service and Google is the biggest search engine.

 

Now that we know how marketers perceive the service, why don’t we find out how the individual users liked it? The results would surprise many. On the American Customer Satisfaction Index, Google + got the best grade out of all the networks. It beat Facebook, Twitter, Pinterest and Linked In by a relatively wide margin. Google + got a score of 78. Pinterest got 68, Twitter got 64, Linked In 63 and Facebook 61. The Index measures responses from customers of these networks based on various user experience factors. Google’s score shows quite a few things;

 

First, it’s obviously not perfect, but at least it’s much better than the competition and surprisingly a whole lot better than Facebook. Since individual consumers seem to love Google +, marketers need to immediately take this into consideration and take appropriate action. For those who haven’t yet joined the service, it just takes a few minutes to set up an account for your business. There is very little for you to lose and a whole lot to gain. Setting up a basic profile, with details and maybe a few pictures can be done in less than 15 minutes. For those who have an account, but it’s mainly just a placeholder, now would be the time to get things going on Google +. Upload some more content. Put up a few posts, or maybe photos related to your business. Share links and articles that are relevant to your industry. Remember, it doesn’t have to be completely new stuff, all you need to do is to link to content already on your site if you want to.

 

But what makes Google + so well received in the public opinion? We will take a more detailed look tomorrow.

 

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